Refund Policy

Refund Policy

We want you to love your Dinkado gear. If something isn't right, here's how returns work.

Returns
You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at contact@mail.dinkado.com with your order number and reason for return.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5-10] business days.

Return Shipping

Changed your mind? Here's how cancellations work:

- Within 24 hours of purchase: Cancel for a full refund. Submit your request through our Contact Us page.
- After 24 hours, before shipment: A 15% cancellation fee applies.
- Once your order has shipped: We're no longer able to process cancellation requests — please refer to our return policy below instead.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no additional cost.

Non-Returnable Items
e.g.: Balls and grip tape are non-returnable once opened, for hygiene reasons.

Questions? Reach us at contact@mail.dinkado.com.