Email: contact@mail.dinkado.com
We want you to have a great experience with Dinkado. Please review our refund, return, and cancellation policy before placing your order.
Returns are only accepted for items that are defective, damaged upon arrival, or incorrect due to a fulfillment error.
If you receive an eligible item, please contact us within 7 days of delivery at contact@mail.dinkado.com.
Please include:
Please do not return any item without contacting us first. Unauthorized returns may not be accepted or refunded.
We do not accept exchanges.
If an eligible product arrives defective, damaged, or incorrect, we may provide a replacement or refund depending on the circumstances and product availability.
Once your claim or approved return has been reviewed, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method within approximately 5–10 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account.
| Cancellation Time | Policy |
|---|---|
| Within 24 hours of purchase | Eligible for a full refund. |
| After 24 hours but before shipment | A 15% cancellation fee applies. |
| After shipment | The order can no longer be canceled. After delivery, only defective, damaged, or incorrect items are eligible for return review. |
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos or videos of the issue.
After review, we may offer:
The following are not eligible for return for non-quality-related reasons:
If a return is approved because an item arrived defective, damaged, or incorrect due to our fulfillment error, Dinkado will cover reasonable return shipping costs when a physical return is required.
Customers should not send products back without receiving return instructions from our customer service team.
Questions about refunds or returns? Contact us at contact@mail.dinkado.com.
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