Privacy Policy

Last Updated: July 23, 2026

Dinkado respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

By using dinkado.com, placing an order, subscribing to our communications, or otherwise interacting with our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Category Examples Why We Collect It
Contact Information Name, email address, shipping address and billing address To process orders, deliver products and communicate with you
Order Information Products purchased, order value, order history and delivery details To fulfill orders, provide customer support and manage returns or refunds
Payment Information Payment method and transaction-related information To process and verify payments securely
Device & Browsing Information IP address, browser type, device type, pages viewed, referring pages, interactions and cookie identifiers To operate our website, analyze performance, improve user experience and help prevent fraud
Marketing Information Email subscription preferences, advertising interactions and campaign engagement To send marketing communications and measure advertising effectiveness

2. Payment Information

Payments made through our website are processed by third-party payment providers.

Dinkado does not directly store your complete credit or debit card number. Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm and fulfill your orders
  • Arrange shipping and delivery
  • Provide order updates and tracking information
  • Respond to customer service inquiries
  • Handle refunds, defective-item claims and other post-purchase support
  • Process and verify payments
  • Prevent fraud and protect the security of our website
  • Improve our website, products and customer experience
  • Understand website traffic and customer interactions
  • Send promotional emails where permitted
  • Measure and improve advertising performance
  • Comply with applicable legal and regulatory obligations

4. Advertising and Analytics

We may use advertising and analytics technologies provided by third parties, including services such as Meta/Facebook and Google.

These services may use cookies, pixels, tags or similar technologies to collect information about how visitors interact with our website. This may include information such as pages viewed, products viewed, purchases, browser or device information and interactions with advertisements.

We may use this information to:

  • Measure the effectiveness of our advertising campaigns
  • Understand how visitors use our website
  • Show advertisements that may be more relevant to your interests
  • Conduct remarketing or retargeting campaigns
  • Improve our marketing and website performance

The information collected by third-party advertising platforms is also subject to the privacy policies and settings of those providers.

5. Cookies and Similar Technologies

Cookies are small data files that may be stored on your device when you visit a website. Cookies and similar technologies can help websites remember your preferences, understand how visitors use the site and measure advertising performance.

We may use the following types of cookies:

Cookie Type Purpose
Essential Cookies Required for core website functionality such as shopping cart, checkout, security and order processing.
Performance & Analytics Cookies Help us understand website traffic, page performance and how visitors interact with our website.
Functional Cookies Help remember certain preferences and improve your browsing experience.
Advertising Cookies May be used to measure advertising performance and provide more relevant advertising or retargeting.

You may be able to manage cookies through your browser settings or through any cookie preference tools that we make available on our website.

Disabling certain cookies may affect the functionality or performance of parts of the website.

6. How We Share Information

We may share personal information with third-party service providers where reasonably necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Shipping carriers and logistics providers
  • E-commerce and website service providers
  • Email and customer communication providers
  • Analytics providers
  • Advertising platforms such as Meta and Google
  • Fraud prevention and security service providers
  • Professional or legal advisers where necessary

We may also disclose information where required by law, legal process, court order or a valid request from a competent government authority.

7. Sale or Sharing of Personal Information

Dinkado does not sell personal information for money.

However, depending on applicable privacy law, certain uses of advertising cookies, pixels or other tracking technologies may be considered "sharing", "targeted advertising", or a similar regulated activity.

Where required by applicable law, eligible users may have the right to opt out of certain advertising-related uses of their personal information.

8. Marketing Communications

If you subscribe to promotional emails, we may send you information about products, promotions, offers or other Dinkado updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from promotional communications, we may still send transactional messages relating to your orders, payments, shipping or customer service requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, recordkeeping and compliance with legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Opt out of certain marketing communications
  • Opt out of certain sale, sharing or targeted-advertising activities where required by applicable law

These rights are subject to applicable law and may not apply in every circumstance.

To submit a privacy request, contact us at contact@mail.dinkado.com. We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Dinkado.

We are not responsible for the privacy, security or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website technologies, services or legal requirements.

When we update this policy, we will post the revised version on this page and update the Last Updated date above.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Cart

loading