Refund Policy

Refund Policy

Changed your mind? Here's how cancellations work:

- Within 24 hours of purchase: Cancel for a full refund. Submit your request through our Contact Us page.
- After 24 hours, before shipment: A 15% cancellation fee applies.
- Once your order has shipped: We're no longer able to process cancellation requests — please refer to our return policy below instead.

Highlights:
– 30-day return window from date of delivery
– Items must be unused and in original packaging
– Contact us to start a return: support@dinkado.com

Order Cancellations
If you cancel your order within 24 hours of purchase, you'll receive a full refund. To cancel, please submit a request through our Contact Us page.

Orders cancelled after 24 hours but before shipment will be subject to a 15% cancellation fee.

Once an order has shipped, we are no longer able to process cancellation requests — please refer to our return policy above instead.

How Returns Work
You may request a return within 30 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging. To start a return, email us at contact@mail.dinkado.com with your order number and reason for return — we'll walk you through the next steps.

Return Shipping
Customers are responsible for return shipping costs on discretionary returns (e.g. changed your mind, wrong size preference). If your item arrived damaged, defective, or incorrect, we cover return shipping — see below.

Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5-10 business days.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if we made a shipping error, contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you — no return shipping required in most cases.

Non-Returnable Items
For hygiene reasons, pickleball balls and grip tape cannot be returned once the packaging has been opened.

Refund & Returns FAQ

Q: How do I start a return?
A: Email us at contact@mail.dinkado.com with your order number and reason for return.

Q: How long does it take to get my refund?
A: Once we receive your return, refunds are processed within 5-10 business days.

Q: What if my paddle arrived damaged?
A: Contact us within 7 days with photos — we'll send a replacement or refund at no cost to you.

Q: Can I return balls or grips?
A: Only if unopened, for hygiene reasons.

Q: Do you charge restocking fees?
A: No restocking fees on eligible returns within the 30-day window.

Questions? Email us anytime at contact@mail.dinkado.com